Refund Policy

Our candles are handmade to order and can't be returned. Refunds are issued for damaged, defective or incorrect orders, for returned jewelry, and for cancellations — see our Shipping & Returns policy for details. If there's a problem with your order, email us at hello@ecocandlelab.com.

How Refunds Are Issued

Once we've reviewed your request (or received and inspected returned jewelry), we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days.

Order Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase, before production begins. After that window, your order enters production and can no longer be cancelled.

Late or Missing Refunds

If you haven't received a refund after 10 business days, first check with your bank or card issuer, as processing times vary. If you still have questions, contact us and we'll help track it down.

Sale Items

Only regular-priced items are eligible for a refund. Sale items are final sale.